We know what they diplomatically say.
Diplomacy is the art of letting someone else have your way.
Daniele Vare
Ever wonder what they mean?
Do these sound familiar?
I’m sorry I didn’t return your call; I’ve
been so busy.
Translation?
You’re a pain-in-the-ass client; I’ve been avoiding you as much as
possible.
I know – those darn clients!
If they’d just leave us alone we could get our job done, right? Today, businesses have permanently built avoidance
into their call-directory systems. We
know it by heart:
We’re
experiencing unusually high call volumes resulting in longer than normal wait
times.
Translation?
If we ignore you long enough, maybe you’ll just go away.
Businesses these days willingly defying David Siegel’s guidance:
Do
80 percent of what you need to do, and 100 percent of your customers will go
someplace else.
Of course, I’m not sure where “someplace else” is anymore. Things seem to be the same all over, true? Unfortunately, when it comes to poor
responsiveness it’s not limited to those anonymous vendors we do business with. Now even friends, family, and co-workers are willing
to let us hang. Yep – it’s that “been so busy” thing.
With all our technological advancement in today’s wireless
world, how did we-the-people get left out?
Are we giving up and letting the machines take over?
Bill Gates, famous machinist and gazillionaire, titled one
of his books:
Business @ The Speed of Thought©
Translation?
As
technology journalist Alexis Madrigal has observed, “It turns out that our
creativity is good but our judgement is lousy.”
I wonder… when we reach the point of, “I’ll have my machine
get in touch with your machine.” will it be any better?
GAP
When life gets tough we could get a helmet… or… we could leverage the peace and share the power of a positive perspective.
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