Translation Please?

We know what they diplomatically say.

Diplomacy is the art of letting someone else have your way.

Daniele Vare

Ever wonder what they mean?  Do these sound familiar?

     I’m sorry I didn’t return your call; I’ve been so busy.

          Translation?

You’re a pain-in-the-ass client; I’ve been avoiding you as much as possible.

I know – those darn clients!  If they’d just leave us alone we could get our job done, right?  Today, businesses have permanently built avoidance into their call-directory systems.  We know it by heart:

We’re experiencing unusually high call volumes resulting in longer than normal wait times.

     Translation?

If we ignore you long enough, maybe you’ll just go away.

Businesses these days willingly defying David Siegel’s guidance:

Do 80 percent of what you need to do, and 100 percent of your customers will go someplace else.

Of course, I’m not sure where “someplace else” is anymore.  Things seem to be the same all over, true?  Unfortunately, when it comes to poor responsiveness it’s not limited to those anonymous vendors we do business with.  Now even friends, family, and co-workers are willing to let us hang. Yep – it’s that “been so busy” thing.

With all our technological advancement in today’s wireless world, how did we-the-people get left out?  Are we giving up and letting the machines take over?

Bill Gates, famous machinist and gazillionaire, titled one of his books:

Business @ The Speed of Thought©

     Translation?

As technology journalist Alexis Madrigal has observed, “It turns out that our creativity is good but our judgement is lousy.”

I wonder… when we reach the point of, “I’ll have my machine get in touch with your machine.” will it be any better?

                                                            GAP

When life gets tough we could get a helmet… or… we could leverage the peace and share the power of a positive perspective.

Planning to Achieve…

It’s that time again.  The beginning of the new year:

In the beginning there was the Plan

And then came the Assumptions…

And the Assumptions were without form…

And the Plan was without Substance...

And Darkness was upon the face of the Workers…

And the Workers spoke among themselves saying,

“It is a crock of sh&! and it stinks.”

And the Workers went unto their Supervisors and said,

“It is a crock of dung and we cannot live with the smell.”

And the Supervisors went unto their Managers saying,

“It is a container of organic waste, and it is very strong, such that none may abide by it.”

And the Managers went unto their Directors, saying,

“It is a vessel of fertilizer, and none may abide its strength.”

And the Directors spoke among themselves, saying to one another,

“It contains that which aids plant growth, and it is very strong.”

And the Directors went to the Vice Presidents, saying unto them,

“It promotes growth, and it is very powerful.”

And the Vice Presidents went to the President, saying unto him,

“It has very powerful effects.”

And the President looked upon the Plan and saw that it was good.

And the Plan became Policy…

And that is how sh&! happens.

                   Unknown Sage

Setting personal goals is a more serious matter.  Geoffrey Albery suggests:

The first and most important thing about goals is having one. 

Don’t have a template?  Here’s one:

4-quadrants; leveraging the “Principle of Balance”.  Financial and Personal Development speak for themselves, yes?  There’s a Family goals quadrant.  Are you family oriented?  OK, go ahead and write down a couple of your family goals; we’ll wait.

Not sure about Fulfillment?  Our Unknown Sage offers this:

Life is measured by the number of moments that take our breath away.

I like to keep a list of breath-taking moments.  Achieving one reinforces the awesome power of wonder; reminders of  God’s blessings.  After all:

Who wants a dream that’s near-fetched?

Howard Schultz

So here’s to pursuing goals, a balanced life, and far-fetched dreams.  May 2025 be our best year yet!

GAP

When life gets tough we could get a helmet… or… we could leverage the peace and share the power of a positive perspective.

123124… ABC

Code?  No.  123124 is the last day of the year; the last day to “hit the number” for sales reps on a calendar year.  It’s the countdown to midnight; to accelerate our accelerators (maybe even to keep our job).

ABC?

ABC: Always be closing. Telling's not selling.

Boiler Room

Please share your favorite closing story.  Here are two of mine.

I worked with a seasoned sales professional years ago at Integral Systems.  He needed one last deal to exceed his number and qualify for President’s Club.  His prospect was in New York and he started with the old “camp-out-close” - showing up at their office without an appointment; determined to see his prospect; camped out until he did; needed to close the deal.  The prospect played along.

Unfortunately after agreeing to meet, his prospect wasn’t budging as my colleague tried every “ABC” tactic he knew - even an opt-out, side letter (unacceptable by today’s revenue recognition standards, but a common “last resort” back then).  At the end of a short but spirited interaction between my sales colleague and his prospect, the “because-it’s-my-day” close was born.  It likely went something like this:

Prospect:

“I’m sorry, but as I told you; our plan is to finalize our vendor selection in January.  Why should I buy from you today?”

Sales Rep:

“Well Sir; because today is my day; and you have an opportunity to make today a special day for me.  Some day it will be your day; and when that day arrives, someone will have the opportunity to make that day a special day for you.  But today is my day and that’s why you should buy today.”

And his prospect did!

Then there’s the variation of the “because-it’s-my-day” close, I like to call the “me-or-my-successor” close:  

As a sales professional, I carried a quota for over 30 years.  And I can remember my 2^nd quota year as clearly as any.  You see, in my first year, I was more lucky than good.  That led to a promotion, and a hefty quota increase for my second year – I was in over my head

After 26 weeks into my 2^nd year, I was put on a “performance warning”.  At the 39^th week, the Vice President of Sales was asking my Sales Manager to fire me.  Since my company had chosen to proactively promote me (perhaps a bit prematurely) at the start of the year, I asked my Sales Manager to give me 52 weeks to sell my annual quota.

We agreed that at the end of the 52^nd week, if I was still below 100%, I would resign.  At the end of my 51^st week, I was at 75% and significantly behind the required sales dollars necessary to keep my job.  However, I had been working hard on a very large account.

I called the executive at my prospect and asked, “Do you think you will accept our proposal?”  “Yes”, was his response.  “Excellent, thank you!”  I reacted.  And then I added, “Do you think you could place your order this week?”  When my prospect asked why, I said, “Because if you place your order next week, it will be with my successor.”

And at the 52^nd weekly sales meeting, with the Vice President of Sales in attendance, I “roll-called” the second largest deal in the Region’s history; finished my 2^nd year at exactly 100% of my quota; and kept my job.

123124… “ABC” everyone, “ABC”.  Bon chance!

GAP

When life gets tough we could get a helmet… or… we could leverage the peace and share the power of a positive perspective.

Christ’s birthday…

Merry Christmas!  Of course, Christmas should be more consequential than just today, true?  Nonetheless, I’m wishing you a day of peace, hope, joy and celebration with family and friends.

Whatever our spiritual beliefs, may each of us find meaning to our life during this season in a way that lasts throughout the entire year.  While we may not want to look back and celebrate all of what occurred in 2024, a little reminiscing on our blessings is in order.  Then we can look forward to an even better 2025!

Lest there be any confusion, may we be reminded of that which was important this year, and that which wasn’t.

We are reminded by bankers to be of good cheer:

A little boy received a new drum for Christmas.  Shortly thereafter, his father came home from work and the mother told him, “I don’t think the man upstairs likes to hear Georgie play his new drum, but he’s certainly subtle about it.”  “How do you know”? asked the father.  “Well, this afternoon he gave Georgie a knife and asked him if he knew what was inside the drum.”

Herbert Prochnow

We are reminded by the gospel to be satisfied with who we are not what we bought:

You’re blessed when you’re content with just who you are – no more, no less.  That’s the moment you find yourselves proud owners of everything that can’t be bought.

Matthew 5

We are reminded by the novelists to remember (and be thankful for) our fortunes:

Reflect upon your present blessings, of which every man has many; not on your past misfortunes, of which all men have some.

Charles Dickens

And I am reminded to offer His blessings to you and yours from me and mine.

“Merry Christmas to all, and to all a good night!”

GAP